Privacy Policy

1. Data we collect

• Account details: name, email, phone, password (stored encrypted), language and currency preferences.
• Delivery addresses and recipient details you enter.
• Order data: product links, options, notes, messages to our team and parcel information including photos and videos we take at our warehouse.
• Payment records: amounts, method and transaction references. Card and PayPal login details are handled by the payment provider — we never see or store your full card number.
• Technical data: IP address, browser type and basic logs needed to keep the site secure.

2. How we use it

• To buy, receive, store, pack and ship your goods.
• To process payments, refunds and prevent fraud.
• To send service messages such as payment requests, arrival and shipping updates (you can turn off non-essential emails in your profile).
• To answer your enquiries and improve our service.
• To meet legal, tax and customs obligations.

3. Who we share it with

We only share what is needed to provide the service:

• Shipping carriers and customs authorities: recipient name, address, phone and parcel contents.
• Payment providers (such as PayPal, Alipay, WeChat Pay, Wise, Stripe): payment details needed to complete a transaction.
• Service providers that host our website, send email, track parcels and provide live chat, under confidentiality obligations.
• Google (Analytics) and Meta (advertising measurement) — only if you accept optional cookies.
• Chinese online stores receive only the delivery address of our warehouse — not your personal details.
• Authorities when required by law.

We do not sell your personal data.

4. International transfers

Our warehouse and team are located in China and our servers may be in another country. By using the service you understand your data will be processed in these places. We protect it with access controls, encryption in transit and limited staff access.

5. How long we keep it

We keep account and order records while your account is active and for as long as needed for accounting, tax and dispute purposes (usually up to 5 years after the last transaction). Warehouse photos and videos are kept for 1 year after shipment.

6. Cookies and local storage

Essential: we use your browser's local storage and cookies to keep you logged in, protect your account and remember your language, currency and cart. These are always on because the site cannot work without them.

Analytics (optional): with your consent we use Google Analytics to understand how visitors use the site, for example which pages are visited. IP addresses are anonymised.

Marketing (optional): with your consent we use the Meta (Facebook) Pixel to measure whether our ads lead to sign-ups and orders.

Optional cookies are only loaded after you click “Accept” in the cookie banner. You can change your choice at any time with “Cookie settings” at the bottom of every page. We never sell your personal data.

7. Your rights

Depending on where you live (for example under the EU/UK GDPR), you may ask to access, correct, export or delete your personal data, or object to certain processing. Contact service@ezbuyship.com. We may need to keep some records where the law requires it.

You can do this yourself in My Account → Profile → Privacy & your data: “Download my data” gives you a copy of your personal data, and “Delete my account” permanently erases your name, email, phone number, addresses and logins. Order, payment and shipping records are kept in anonymised form for accounting, tax and customs purposes.

8. Children

Our service is not intended for children under 16 and we do not knowingly collect their data.

9. Contact

EZBUYSHIP, · service@ezbuyship.com